NATUROPATHY & PSYCHOLOGY FEES & APPOINTMENTS

What you need to do before your appointment

• When you book an initial appointment for psychology or naturopathy, you will receive an email about your upcoming appointment, as well as a link to your online intake form
• Please complete your online intake form before your appointment. If this is not completed, you may risk your appointment being cancelled.
• Please read the our cancellation policy below.  In booking an appointment you are agreeing to this policy.

Strict Cancellation policy

Our appointments are extremely valuable. If you need to reschedule or cancel your appointment please do so at least 48 hours prior to your appointment to avoid paying our cancellation fee. This will enable us to provide the appointment to other clients in need.

Our cancellation/ reschedule fee for under 48 hours notice is $80. Under 24 hours notice and non attendance is 100% of your consultation fee. Cancellation fees are payable at the time of cancellation. Please note medicare and private health funds do not provide rebates for cancelled or unattended appointments.

Payment

Payment is due at the time of the consultation, and can be made by cash or EFTPOS (credit/debit). Online consults are made at the time of booking or via our online payment portal.

Please note: Full payment or deposits are required at the time of booking to secure your appointment. Payments are non-refundable, however they can be transferred to another appointment if you need to reschedule outside of the cancellation period. Your credit will remain valid for 12 months from the original booking date. After this time, the credit will expire and cannot be redeemed.

Processing / Transaction Fees

Transaction fees apply for payments made to your card on file via our medical software, or via our eftpos machine.

• Payments via Online (medical software/ stripe /medipass) = $0.30c + 1.75% per transaction
• Payments via Eftpos (Tap – credit function) = 1.4% per transaction
• Payments via Eftpos (insert – sav/chq account) = $0.30 per transaction

HICAPS / Private Health & Medicare Rebates

Private Health Rebates and Medicare Rebates are available for our registered psychology & Accredited Social Worker sessions. Please check with your private health insurer regarding your coverage. You will require a valid mental care plan from your GP for medicare rebates.

**Unless stated, prices do not include testing or prescription items**