Privacy Policy
Privacy Policy Statement
The Wellness Emporium is committed to ensuring that your privacy is protected. This policy applies to our use of all data we collect and process about you in connection with your relationship with us as a customer or patient and through your use of our website, social media platforms, online programs and services.
What Personal Data We Collect
Personal data means any information that allows us to identify you, and can include your name, email address, phone number, social media name, street address and payment information.
Specific category examples of the information we may collect from you include
- Name, address, email address, phone number, credit/ debit card or other payment details
- Health and medical information including age, weight, any medical conditions, medical and family history, allergies / intolerance or dietary preferences
- Information about your purchases of products and services from us or our partners
- Information about your use of our website
- Customer support information through communications with us or direct to us via letters, text, emails, calls or social media
- Location through GPS, Bluetooth and your IP address
If you do not wish to provide us with all the information we request, we may not be able to deliver our services / product you have requested.
Information submitted via a third-party platform will also be subject to the privacy policies and other agreements of that third party.
Consent
By registering your details or engaging with us on our website, and/or using our website or supplying information, documentations, quizzes, forms or surveys to us or otherwise engaging our services, you consent to collecting, using and disclosing your personal information for the purposes specified in this Privacy Policy.
Health Information
We handle health and other sensitive information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect it with your consent, and use it to provide and coordinate your care.
AI Tools
Our practitioners may use AI tools to assist with their work, including an AI scribe (Heidi) that transcribes consultations to help write clinical notes (no audio is kept, and clients can opt out), and tools that help summarise results and forms after identifying details are removed. AI does not make decisions about you: your practitioner reviews everything and makes all clinical decisions.
Purpose & Processing
Your data may be used for the following purposes:
- Fulfilment of product and/or services you request
- Process responses to quizzes, forms and surveys to provide the services you request and to generally assist the quality of our services
- Credit card or other payment verification methods used for billing, accounting and audit purposes and to detect and prevent any fraudulent activity
- Customer service
- To provide you with updates and information on promotional offers, services, products, competitions, or upcoming events offered by us or our business partners
- To conduct and optimize our business operations
- Provide tailored services through online programs, workshops and/or naturopathic services
- Marketing, planning, maintenance, research and administration purposes
- To investigate and resolve disputes or complaints
- As permitted to do so by law
The legal basis for processing your personal data will depend on the reasons for which we have collected and the need to use your personal data. In most cases we will need to process your personal data so we can enter into a contract with you and fulfil the delivery of goods or services to you. Other reasons we may also process your data is to comply with a legal obligation, for our legitimate business interests (i.e. administration purposes), your consent to do so or for your vital interest.
Who We Share Your Information With
Employees or Contractors. Your personal data may be shared with other employees or contractors of The Wellness Emporium.
Third Party Providers. We may also use third party services or share information with third-party providers for the purpose described in this Privacy Policy. Examples include email and hosting services, practice management systems, marketing and advertising services, data analysis, payment gateway providers, legal services and e-commerce platforms. We are not responsible for third parties’ use of your personal data. Before entering your personal details we suggest that you read and become familiar with the privacy policy for any such third-party provider.
Government Authorities, Law Enforcement Bodies, Regulators, Legal and Other Professional Advisors. We may disclose personal information about you to comply with legal requirements or in order to enforce our legal right in relation to our contract with you.
Change of Ownership. If there is a sale, joint venture, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we reserve the right to transfer or assign personal information collected to one or more relevant third parties. In such cases, we will require the comparable levels of protection as we provide with respect to information we share.
Your personal information will not be leased, sold, or distributed other than as described in this Privacy Policy.
External Links
The Wellness Emporium may contain external links, however once you use these links we are not responsible for the protection or privacy of any information that you provide when visiting these websites. We do encourage you to read their Privacy Policy before disclosing any personal information.
Data Security
We follow strict security guidelines in the storage and disclosure of your personal data, however the transmission of information via the Internet or email is not always safe. Although we take reasonable steps to ensure that your personal data is safe, we cannot guarantee the security of information transmitted through our site or email; any transmission is at your own risk. The data you provide to us via our website is protected by Secure Socket Layer (SSL) technology.
Data Transfer
We use trusted service providers to store and process your information. Some of these providers (for example, software and AI tools our practitioners use) may store or process information overseas, including in the United States. We require all service providers to process your information in a secure manner and in accordance with local regulatory laws on privacy and data protection.
Data Retention
We will not retain your data for longer than is necessary to fulfil the purpose in which it was provided to us. To determine the appropriate retention period, we consider the purposes for which we process it and the nature and sensitivity of the personal data provided to us from you. We also consider the period for which we might need to retain your personal data in order to comply with legal obligations, to resolve disputes, to deal with complaints or queries and/or enforce our agreements.
When we no longer need your data we will securely delete and destroy it.
Children
We provide services to children with the consent of a parent or legal guardian, who acts on the child’s behalf for privacy purposes. If you have a question about a child’s information, please contact us at hello@thewellnessemporium.com.au
Cookies and Other Data Tracking Technologies
When you visit our site we may collect information about you through other sources, such as “cookies”. This information stored in the cookie enables us to operate an efficient service and to track the patterns of behaviour of visitors to our website. This information could include browsing and purchasing behaviour, IP address, interest based or demographic data.
You can disable cookies at anytime by changing your browser or device settings. However, in doing so our Website or services may not work effectively.
We may also use third party analytics such as Google Analytics that employ cookies that collect information about your use of our services.
Cookies and other data tracking technologies are used to enhance the services, information and products we provide to you. These technologies also make our site easier to navigate and share, and allow us to customise your experience.
Additional information about cookies can be found here – http://www.allaboutcookies.org.
Additional information about opting out of Google Analytics across al website can be found here – https://tools.google.com/dlpage/gaoptout
If you are a member of the European Economic Area (EEA), we will either ask you directly for your express consent or give you the opportunity to say no to use your information for a secondary purpose such as marketing. If after you opt in, you change your mind, you can withdraw your consent at any time by contacting us or by using the unsubscribe link with any of our emails. If you are outside of the EEA, you may withdraw your consent for us to contact you at any time, by contacting us or by using the unsubscribe link with any of our emails.
Your Data Protection Rights
Under certain circumstances by law, you have the right to:
- Request access to your personal data we hold about you
- Request information about whether we hold information about you, and if so what the information is and why we are holding / using it.
- Object to the processing of your personal data where we rely on legitimate interest or those of a third party
- Object to automated decision-making including profiling
- Request to rectify personal data that we hold about you
- Request to erase personal data that we hold about you if there is no good reason for us to continue to process it.
- Request the restriction of processing of your personal information
- Request to export your personal data we hold about you in an electronic form to you.
- Refuse data processing and withdraw consent
If you wish to exercise any of these rights, or raise any privacy concerns you may have please contact us at hello@thewellnessemporium.com.au. Alternatively, please use our contact us form.
We may charge a reasonable fee if your request is completely unfounded or excessive. Alternatively we may refuse to comply with the request in such circumstances.
Please allow 30 days for a response. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Please note that we retain certain data where we have a legal basis to do so, including for mandatory record-keeping and to complete transactions.
Changes to Privacy Policy
Our Privacy Policy may change from time to time. Your continued use of our website, social media platforms, online programs or services indicates that you have read, understood and agreed to the current version of the Policy.
Last updated: November 1, 2026